Hi Reno, Thank you for your feedback, and I am sorry you have not yet received your Qualia Mind order. As seen on the Qualia website when the order was placed, estimated shipping time for international orders is 15-22 days, which can vary, depending on the country. International shipments may be delayed past this estimated ship time due to customs protocols in the corresponding country. We've had some international orders that have take 24+ days to arrive, accordingly. Your shipment has been processed at a transit facility and is currently en route to you. Once the order arrives in its country of origin, it is given to the local post and your tracking code changes. You can use that local post code to continue tracking the whereabouts of your package and expected arrival date. So your shipment is currently en route to you. If you need us to provide you with the tracking information again, please email us at support@qualialife.com so we can provide it to you privately. We appreciate your patience!